Will sales tax be added to my order?

All orders placed and shipped in Arizona will have sales tax added. Orders placed and shipped outside Arizona do not require sales tax to be added.

How long has FlyClothing been in business?

Flyclothing, LLC has been in business since 2002 and is based in Gilbert, Arizona.  The business was originally located in Redondo Beach, CA and was incorporated in Arizona in 2006.

We do not currently have a physical store location.

What is your return policy?

Goods must be returned within 14 days from post mark or no refund will be granted.  On returns, the customer will be refunded the price of the order minus all freight charges, unless product was damaged or incorrect size shipped. We maintain the right to inspect returned merchandise to determine whether replacement or adjustments are valid. Be sure to inspect your merchandise. Please state the date of purchase and reason for return. All returns must be shipped prepaid, no C.O.D. will be accepted.

During the holidays, we do extend the return policy to 30 days to allow for customers to return gifts with ample time.

Where do I send return or exchange merchandise?

No prior authorization is required, but all returns must be received within 14 days of postmarked shipment to be accepted.  After 14 days, we do not accept returns. UPS does not ship to P.O. Boxes, please return items through parcel service.

Flyclothing, LLC (returns/exchanges)

P.O. Box 1571

Gilbert, AZ 85299-1571

What are your hours of operation?

Our Customer Service Representatives are available to speak with you: Monday through Friday 10:00 AM to 5:00 PM (Arizona Time).  If we are unable to speak with you immediately, please leave a message on our voice mail system and we will attempt to contact you within 24 hours.

If you placed a phone order on our website, payment must still be received before the order can be sent.  If you wish to fax your payment information, you can fax it to 480-422-7350.  We need the following information:

• credit card number

• expiration

• CVV number (only for American Express, Visa, and MasterCard)

• order number and name

You can also call your information into our customer service line.  The telephone number is 480-422-7350 or 888-Flyclothing.  Both lines are secure.

Do you ship internationally?

Yes, we do ship internationally.  The list of countries we ship to can be accessed by using our shopping cart.  If your country is not listed, we most likely do not ship to it.  All international orders are shipped via USPS Global Priority mail or USPS Airmail Parcel Post.  Packages usually arrive within 2 weeks of shipment.

How much is international shipping?

International shipping prices depend on the weight and destination of the package.  We do not give quotes for shipping international packages.  Please place an order using the website.  The cost of shipping will be determined once the products is in the cart and the destination country has been chosen.

Do you share my e-mail with other companies?

We never share our mailing list with any other companies. Our mailing list, e-mail lists and any other personal and purchase information is kept confidential and is not exchanged or sold to any other company.

To check our SSL Certificate, please click below:

Some customers have mentioned that they receive information when using the Safari browser that the site is not secure or the SSL certificate may be invalid, but this is not the case.  Whenever you enter personal information, we use a secure site to ensure your information is safe.  If you see "https:" before the url: www.flyclothing.com, you are now on the secure site.  Also, if you are using Internet Explorer you should see a small lock at the bottom, right hand side of the browser.  Both of these examples are ways to know you are on a secure site.

I paid for overnight shipping and my item hasn't arrived.  What is happening?

Are cookies used on the website?

Yes, cookies are used on the website. Cookies are used in the shopping cart to keep track of your order and website history.

I received an error that my username is too long and my order didn't seem to go through.  What has happened?

We have found that our gateway will only accept usernames up to 17 characters.  If you use your email address, i.e. johndoe1234567@comcast.net, your order will not be processed because there are too many characters.  If you would like to use your email address, please use the first part, i.e. "johndoe1234567."  This will allow your order to process properly.

What Form of Payment Do You Accept?

We accept money orders, PayPal and credit cards, including Visa, MasterCard, American Express and Discover.  There are no credit card surcharges. Credit cards are charged upon shipment of an order. Please be sure to provide the exact name, billing address, and telephone number as they appear on the credit card statement. Incorrect information may cause a delay in processing the order.

If you would like to fax your order, please complete your order and fax it in to us at 480-422-7350.

I would like to use one of your coupon offers.  How do I input a coupon code?

In the checkout section, make sure to enter your coupon code in the "Discount Coupon" section and submit.  For example, if you would like to use the "free shipping" coupon, type "free shipping" in the discount code section and submit.  Shipping will be subtracted from the order. If you do not submit the code, the coupon will not be subtracted from the order.  Coupons are not combinable.  Only one coupon per order.

I am having trouble placing and order on the website, what should I do?