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FAQ (Frequently Asked Questions)

I received an error that my username is too long and my order didn't seem to go through.

We have found that our gateway will only accept usernames up to 17 characters.  If you use your email address, i.e. johndoe1234567@comcast.net, your order will not be processed because there are too many characters.  If you would like to use your email address, please use the first part, i.e. "johndoe1234567."  This will allow your order to process properly.