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FAQ (Frequently Asked Questions)

My package says it was delivered, but I didnt receive it. Now what?

If you tracked your package and the USPS says it was delivered, than the postal service scanned the package at the time of delivery and left it at your location.  If you live in an apartment complex, you may want to check with your office.  If you didn't receive the package, you'll need to talk to your local post office and postal carrier with the tracking number we provided in our automatic email.  They will have the best information regarding the package and delivery.  We have no other information regarding the package other than the date we shipped and when the package was scanned and delivered by the post office.  If you didnt receive the package even though it was reported as delivered by the post office, then you'll need to file a claim with the post office and your local police department.  If the package is lost, we do not credit accounts where the postal service says the package was delivered without a police report.