Our business hours are 10:00-5:00 PM (Arizona time), Monday - Friday. Orders placed over the weekend are processed the following week. Most orders are processed within 24 hours (Monday - Thursday) or according to the specific processing time listed on the product page, and are sent according to customer shipping preference. Sometimes orders may be delayed because we are out of stock, holidays or special events. We will try to notify you if this is the case. If you need something urgently, please call ahead to make sure we can process your order within the time needed.
What is your Return Policy?
Our Return Policy is very simple! No prior authorization is needed but the product you are returning or exchanging must be returned within 30 days of receiving the order or no refund or exchange will be granted. If you are returning an item(s), you will be refunded the price of the product and any taxes or fees minus freight charges. If you are exchanging an item, please return the item to us and write a note describing the new size or item you would prefer on your invoice. Once received, we will ship the requested item out and pay for return shipping to you. Items in the clearance category or items marked with ".00" (for example $60.00) are also considered clearance and are not eligible for return or exchange. If you are returning any of the following lines including: Adtec, Unik, BC Conner, Black Creek, Silverado or Zota shoes, a 15% restocking fee applies.
If you use the make an offer feature on the Flyclothing.com website and we accept the price, the item(s) you ordered are not returnable or exchangeable. This is also listed in our Terms and Conditions of use.
We maintain the right to inspect returned merchandise to determine whether replacement or adjustment is valid. Be sure to inspect your merchandise once received. We inspect each item before it leaves the warehouse. Please read shirt care instructions. We do not accept warn or washed items for return, i.e. Halloween costumes. If an item has any human, perfume or wash odor, a refund will not be granted. There will be a 10% restocking fee for items not in original condition. That includes items worn, washed, smelling of perfume or smoke, not folded in original packaging, etc.
When returning or exchanging an item, please state the following: date of purchase, reason for return, or new size (if applicable). All returns must be shipped prepaid, no C.O.D. will be accepted. Any goods returned after the noted Return Policy date will be refused and returned to you.
If you use Customer Rewards Points to pay for another order, the items used to gain points are not returnable but can be exchanged for something of equal or greater value (additional charges apply).
International Order Returns & Exchanges
On international exchanges, there is an additional shipping charge for returning the exchanged item. Please ask any questions regarding our products prior to ordering to avoid exchanging an item. We do not refund orders for lost or stolen packages. This is noted in our Terms & Conditions, which is agreed to upon placing an order.
Where do I send return or exchange merchandise?
As noted above, no prior authorization is required, but all returns must be postmarked within 15 days of shipment received to be accepted. Returns or exchanges received after 15 days will be returned to sender.
3324 E RAY RD
HIGLEY, AZ 85236-4500
We do ship to many countries including: Canada, Germany, Japan, United Kingdom, Ireland, France, Italy, Spain, Portugal, Norway, Sweden, Austria, Australia and others. We do not give quotes for international shipping through email. To determine your shipping cost, please place your products in the cart, checking out and input your address information. Rates are determined once all information has been entered. If you your country is not listed, we most likely do not ship there because of fraud.
On International orders, we have limited tracking ability. In some case, packages do not reach their destination because of International customs or unreliable mail service. We are not responsible for lost international packages and will not credit orders that have been lost internationally. Once a package has been lost in any certain country, we will remove that country from the "safe shipping list" and not ship again. When International packages are sent, we automatically email tracking information. This information verifies the package has been sent and should arrive within 5-10 business days. If the package has not been received in that time, please contact your local custom's office or postal carrier first and see if it is being held for any reason. We will not have any other information available to us. We do not refund orders for lost or stolen packages. This is noted in our Terms & Conditions, which is agreed to upon placing an order.
Priority Mail International - Priority Mail International can be any package up to 60 pounds (including less than 4 pounds), and it can be insured and tracked. If Priority Mail International shipment is lost (meaning the postal service says it was not delivered at all), we will issue you a site coupon for the value. We cannot be responsible for packages that are taken from the property. If a package is returned to us for an improper address, we will request that you pay the shipping costs to have it redelivered to you. If there was an error on the part of the post office, we will resolve the issue with them. You will receive a tracking number for these shipments via a email and can using the Custom's Tracking number to track the package via USPS.GOV website. We do not refund orders for lost or stolen packages. This is noted in our Terms & Conditions, which is agreed to upon placing an order.
All US orders over $75 are eligible for free shipping. Order anything on Flyclothing.com and spend $75 or more and you will have the option of free shipping. No coupon is needed. Simply checkout and choose the Free Shipping option. Orders will be shipped using our preferred method and delivery times will vary. If you need to have the order sooner, please choose another shipping method. All expedited shipping including UPS Overnight, 2nd Day and USPS Express mail shipping is extra and not included in this offer. We do not refund for free shipping. Free shipping option must be chosen at time of checkout.
Holiday Shipping Schedule
First and foremost...Happy Holidays from Flyclothing.com!! We hope you are having a wonderful holiday season and will soon be with family, friends and loved ones. To help assist you with ordering gifts for the holiday season, we have created the following information. During the month of December, we will be shipping just about every day to ensure we get every package out. The last thing we want to hear is: "You ruined my third cousin's once removed nephews Christmas (or Hanukah)!" Though that has never happened to us, we want to make sure that you have all the information needed to time your holiday gift perfectly.
In our opinion, your best option for shipping throughout the U.S is going to be USPS Priority mail. The service is very reliable and inexpensive. We have had very little issues with it over the past 19 years. The service is 2-3 days to most locations, but IS NOT GUARANTEED. In addition, the tracking number provided will not tell you every location of the package: only that a label or package has been created and when it has been delivered. If you ship USPS and we send a tracking number through email with all your shipping information, we cannot tell you where the package is or might be...some possibilities if not delivered: outer space, Albuquerque, my dogs stomach, etc. :) If you want to watch each segment of the package, please use UPS. If using UPS, consider the time of transit before choosing the option. We ship from Gilbert, AZ and you can use the map above to best determine if UPS is the answer for you.
When choosing a shipping method, you'll want to consider when you need the item and our processing time. We are processing all orders within 1-2 days (as long as the item is in stock). If it is not in stock, we are using every possible means to order and ship within a week (unless evil manufacturers are intentional holding goods to spite us--has happened). Total shipping time will include processing time + shipping time, which is usually about 5 business days. If you need packages quicker, use USPS Express or UPS Overnight. USPS Express is overnight to most areas, unless you live in "Po Dunk, New Jersey"...then it might be two days (see USPS Express Commitment schedule above). USPS Express starts about $19, which is very inexpensive for overnight shipping.
What's the last date I can ship ground packages to reach customers all over the country (including Hawaii and Alaska) before Christmas?
Assuming the longest possible transit time, the latest pickup day for a pre-Christmas ground delivery is Friday, Dec. 16. Most packages, however, will arrive in fewer days and can be shipped a few days later. You can determine the transit time and the cost of any shipment with our Calculate Time and Cost Tool. Please remember that circumstances beyond UPS's control, such as severe weather, can delay deliveries.
*Orders not processed within the dates above will be delivered after the holidays. We will be closed December 23, 24, and 25 and will resume shipping on December 28. Even with the guidelines above, there is no guarantee from either shipper the packages will arrive in time...but let's hope for the best!