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Frequently ask questions

1. I am unable to add item to cart?

If you do not see an "add to cart" button, the item is most likely sold out or discontinued and is only listed for product marketing purposes.

2. What is your women's sizing?

All of the women's shirts sold on are a junior cut.  The sizing will vary from manufacturer but most items will be smaller because of the cut.  If you have specific questions regarding a product size, please email us or message us through Live Chat during regular operating hours.

3. How long has FlyClothing been in business?

Flyclothing, LLC has been in business since 2002 and is based in Arizona.  The business was started in 1996 in Redondo Beach, California after discovering some awesome rock and roll shirts made by Dragonfly in a window in Venice Beach, CA. A few shirts were purchased and the business was born!

4. Does Flyclothing have a store I can visit?

We do not have a physical store, only warehouse and office.  We do not offer customer order pick up at our warehouse.

5. What are your payment options?

We gladly accept all major credits cards and payment options including Visa, Mastercard, American Express, Discover and PayPal.  Our site is 256-bit encrypted for your protection and we never share any consumer information.  We offer free shipping on orders over $75. US Only.

6. How long does shipping take?

Orders are processed according to the time specifications listed in the products description and are shipped according to customer shipping preference.  The shipping time will depend on which method you choose and are clearly outlined when checking out.  To estimate your delivery, add the product processing time with the delivery method you choose for total delivery time.  We will make every effort to process your order as soon as possible. If you need your order in a hurry, please make sure to use a designated method like USPS Express mail, USPS Priority Mail or UPS 2nd day and UPS overnight.

7. Do you ship internationally?

Yes, we do ship internationally.  The list of countries we ship to can be accessed by using our shopping cart.  If your country is not listed, we most likely do not ship to it.  All international orders are shipped via USPS Priority mail or USPS Express.  Packages usually arrive within 2 weeks of shipment.  If you order from overseas, please be prepared to provide proof of your information.  We may require a faxed copy of a photo id and the credit card issuing bank information.  This is solely used for verify your identity and confirm information for valid shipping.

8. My package says it was delivered, but I didnt receive it. Now what?

If you tracked your package and the USPS says it was delivered, than the postal service scanned the package at the time of delivery and left it at your location.  If you live in an apartment complex, you may want to check with your office.  If you didn't receive the package, you'll need to talk to your local post office and postal carrier with the tracking number we provided in our automatic email.  They will have the best information regarding the package and delivery.  We have no other information regarding the package other than the date we shipped and when the package was scanned and delivered by the post office.  If you didnt receive the package even though it was reported as delivered by the post office, then you'll need to file a claim with the post office and your local police department.  If the package is lost, we do not credit accounts where the postal service says the package was delivered without a police report.

9. Why should I shop with

That's a great question!  In the days where service has become impersonal and everything is done electronically, it is tough to create a relationship with a person or business without the upfront contact.  I feel the same way when going to a outdoor bank ATM instead of a personal teller, a grocery stores with self checkout or calling any large business with 20 prompts before I can talk to someone.  If you look around, everything has become impersonal and disconnected.  When judging whether an online company deserves your business though, examine these factors:


  • Does the business have the products I want?

  • Are the prices good? 

  • How quick are orders processed and shipped?

  • How easy is it to return/exchange items? 

  • Am I rewarded for shopping with this company? 

  • Does the company answer emails, phone calls and live chat quickly? 

  • Is the site secure?

  • What is the company's Privacy Policy?

At, we have proudly been taking care of customers for over 13 years!  That should say something right there.  Most business don't last past 5 years and online may even be less.  Flyclothing pioneered many brands and styles online and helped many manufacturers build their own web presence.  We strive to take care of every customer personally and in a timely manner, whether it be finding a product on our site or another.  We have always focused on carrying the coolest selection of rock and roll, fashion and retro apparel available the best prices--even if it means arguing with manufacturers over pricing.  We make cool products affordable and process orders within 24 hours (most of the time or even the same day--if lucky).  We also offer several coupons and free shipping for even more savings.  We try to answer every email, phone call and live chat in a timely manner.  We understand we are just a "click away" from the next business and want to strive to earn your business.  We make our exchange/returns easy with no prior approval.  Returns/Exchanges simply have to be received within 15 days of receiving the order for the exchange/returns to be approved  (During the holidays, we extend the policy to 45 days).


We want you to be sure about doing business with us! If you are still not sure about doing business with us, read our customer testimonials.  We are proud of the fact that actual customer have taken the time to write about their excellent service with our company.


Our site is 256-bit encrypted for your protection as well as PCI compliant.  FlyClothing, LLC is also committed to respecting the privacy rights of all visitors to our web site. FlyClothing will not share any information obtained on this site with any other company or sell information obtained on this site to any company or marketing group unrelated to FlyClothing, LLC.


Finally, we have a Customer Loyalty Program that rewards you for shopping with us.  If you create an account with, every time you make a purchase, you collect points which can be used for even more discounts off your future order.  The points can be used like cash upon checkout!  We have coupons, easy returns, fast & free shipping and a Customer Loyalty Program!  What else is there?


With so many companies online selling goods and services, it is difficult to find a company that tries to personalize and an impersonal shopping experience.  At, we try to treat you like a friend and provide you the best products, price and service available.  Someday we hope we can serve you!

10. What are your hours of operation?

Our Customer Service Representatives are available to speak with you: Monday through Friday 10:00 AM to 5:00 PM (Arizona Time).  If we are unable to speak with you immediately, please leave a message on our voice mail system and we will attempt to contact you within 24 hours.

11. Will sales tax be added to my order?

All orders placed and shipped in Arizona will have a 7.8% sales tax added. Orders placed and shipped outside Arizona do not require sales tax to be added.

12. How can I tell if an item is on clearance?

There are two ways to determine if an item is on clearance.  One way is based on the price.  If an item is marked with ".00," for example $60.00, then it is a clearance item.  Second, we have a clearance category.  Any item listed in this category is considered clearance regardless of pricing format.  All items marked clearance are not elgible for discounts, returns or exchanges so please make sure of the item before purchasing.

13. How do I enter an APO or FPO address?

When you come to the Shipping and billing page, please follow these steps when entering an APO or FPO address:

  • Enter the recipient's full name and address in the relevant fields.

  • Enter "APO" or "FPO" in the City field.

  • If the recipient is stationed in the Americas please select "AA" from the “State/Province” drop-down menu.

  • If the recipient is stationed in Europe, Canada, Africa, or the Middle East please select "AE" from the State/Province drop-down menu.

  • If the recipient is stationed in Asia or the Pacific please select "AP" from the State/Province drop-down menu.

  • Regardless of where the recipient is stationed, select "United States" from the Country drop-down menu.

14. How can I tell which is men's and which is women's?

That's a good question.  Most products will be marked with "women's size" or "men's size" when choosing a size option.  If not, all men's shirts are "t-shirts" and women's are "tees."

15. I would like to use one of your coupon offers. How do I input a coupon code?

In the checkout section, make sure to enter your coupon code in the "Discount Coupon" section and submit.  For example, if you would like to use the "free shipping" coupon, type "free shipping" in the discount code section and submit.  Shipping will be subtracted from the order. If you do not submit the code, the coupon will not be subtracted from the order.  Coupons are not combinable.  Only one coupon per order.  Some coupons require you to be logged in since they can only be used a certain number of times.

16. Where is the CVV number located on my credit card?

The "CVV" number is the last three digits on the back of the card after the credit card number. This is used to ensure that the person using the card is the cardholder because this number is only printed on the credit card.

17. I signed up for the newsletter and havent received my special offer. When should I get it?

Thank you for the question...and take a deep breath.  The newsletter coupon will be sent once the email is confirmed in the system, which could take several hours.  You may want to also check your SPAM folder to make sure the offer didnt go there.

18. Do you offer wholesale?

We currently do not offer wholesale pricing, but do offer a list of all of our products and vendor contact information so you can purchase all of the same products we carry.  The list can be purchased through our store.  Search for "Wholesale Packet Information".

19. Do you have a catalog of all your products?

We currently do not offer a catalog.  Our products often change and keeping up a catalog becomes cumbersome and expensive.  The website acts as our current catalog of product offerings.

20. What is your return policy?

Please see our Return Policy here:

21. Where do I send my return or exchange?

Please see our Return Policy here:

22. How long does it take to receive a refund on returned items?

It depends on the payment method chosen.  If you used PayPal, payments are usually returned within 24-48 hours.  If you are using a credit card or debit card, it may take 5-7 business days to process.  Once you receive an email from us stating a credit has been processed, then we have processed the credit on our end.

23. Do you pay for me to return or exchange items ordered from

If you are returning or exchanging an item(s), we do not pay to ship them back to us but we do pay for shipping when returning them to you.  Please also see our Return Policy.

24. How much is international shipping to....?

International shipping prices depend on the weight and destination of the package.  We do not give quotes for shipping international packages.  Please place an order using the website.  The cost of shipping will be determined once the products is in the cart and the destination country has been chosen.

25. Are cookies used on the website?

Yes, cookies are used on the website. Cookies are used in the shopping cart to keep track of your order and website history.  By using the website, you agree to have cookies placed on your computer.

26. Do you share my e-mail with other companies?

How about this for an answer: NEVER!  We never share our mailing list with any other companies. Our mailing list, e-mail lists and any other personal and purchase information is kept confidential and is not exchanged or sold to any other company.

27. Is your web site secure?

Yes, the website is secure. Your security and privacy are very important to us. This Web site is secured with a Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. We update our security and privacy programs to include the latest technology that encrypts your personal and purchase information as it is transmitted over the Internet.

Some customers have mentioned that they receive information when using the Safari browser that the site is not secure or the SSL certificate may be invalid, but this is not the case. Whenever you enter personal information, we use a secure site to ensure your information is safe. If you see "https:" before the url:, you are now on the secure site. Also, if you are using Internet Explorer you should see a small lock at the bottom, right hand side of the browser. Both of these examples are ways to know you are on a secure site.

28. How do I know if my order has been shipped?

Once an order has been shipped, it is marked as "Completed."  You should receive an email notification (as long as you provided the correct email address) that the order was completed.  Once we have created a shipping label, you will receive tracking information for USPS or UPS.

29. How do I track my order?

You will know you order has been completed when you receive an email from us stating "Your order has been completed..." The order is then entered into our shipping system and an automated email will be sent to you with tracking information. For international orders, you have to paste the tracking number into Google or USPS website. If you shipped your package through UPS, you will receive a separate tracking number from UPS.

30. I am having trouble placing and order on the website, what should I do?

If you are having trouble placing an order on the website, please make sure your browser is set-up to accept cookies.  Some customers have trouble placing an order using older browsers.  If you have trouble placing your order, please give us a call at 480-422-7350 or 888-flyclothing (359-2568).  We will be glad to help you with your order.

31. How do I care for hats?
GENERAL HAT CARE (To learn specifics about your hat, please visit the Hat Care tab on the product page)KEEPING YOUR HAT IN GOOD SHAPE Many of our hats come with a wire in the brim so you can shape the hat to match your style. With a little practice, you can reshape your hat brim easily.Western styles are generally worn with the brim turned up on the sides. Australian style hats look great with a dip in the front and the back.If the crown and brim get out of shape on a wool, straw or cloth hat, you can use steam from a teakettle to reshape it. Hold the hat in the steam and allow it to soften. You can then reshape your hat to its original shape and then let it cool down before wearing.*Always place a hat upside down on its crown if you do not have a hat rack for storage.Cloth Hats It’s best to spot clean all cloth hats with a damp cloth using cold water, or hand-wash in a sink if necessary. We recommend using plant-based soaps because regular detergents can be toxic for our waterways.Always let your hat dry naturally. If your hat gets out of shape, you can use steam from a tea kettle to reshape it. Hold the hat in the steam and allow it to soften. You can then reshape your hat to its original shape and then let it cool down before wearing.Another option to take out wrinkles on the brim is to place a clean rag or old T-shirt over the wrinkled area then iron the area.Straw Hats Straw hats can be spot-cleaned with a damp cloth. We recommend using plant-based soaps because regular detergents can be toxic to our waterways.Always let your hat dry naturally. If your hat gets out of shape, you can use steam from a tea kettle to reshape it. Hold the hat in the steam and allow it to soften. You can then reshape your hat to its original shape and then let it cool down before wearing. Always place a hat upside down on its crown if you do not have a hat rack for storage.Many of our straw hats come with a wire in the brim so you can shape the hat to match your style. With a little practice you can reshape your hat brim easily. Western styles are generally worn with the brim turned up on the sides and Australian style hats look great with a dip in the front and the back.Leather Hats Oily leather hats: If your hat is stained, a leather dressing can be applied to the outside of the hat. The leather dressing will darken the hat, mask the stain, and make the hat more waterproof. If you are just wanting to remove a small mark in the hat, sometimes rubbing the area firmly with your thumb can erase the mark. Also, you can try chalk that is a similar color to the hat. This can soak up an oil mark. Afterwards, rub the chalk off the hat.Suede Leather Hats A light-grade sandpaper or soft cleaning brush can be used to take out marks on suede hats. We have even used clear, soft erasers. Make sure the eraser is not colored, as this can leave a mark. There are also many non-toxic, waterproof sprays available to give your hat added protection from stains and rain.Wool Hats Using a lint brush or the adhesive side of tape will remove dust and dirt on wool hats. If your wool hat gets out of shape, you can use steam from a tea kettle to reshape it. Hold the hat in the steam and allow it to soften. You can then reshape your hat to its original shape and then let it cool down before wearing. Always place a hat upside down on its crown if you do not have a hat rack for storage.The Difference Between Crushable and Packable Many of our cloth hats are packable. Generally this is an unstructured hat or unblocked.This hat you can roll up and put in a bag and it will look fine after travel. We use the term “Crushable” for hats made from materials that can be accidentally crushed but not meant to be packed away for any amount of time. Most of our wool, leather and straw hats are crushable.
32. What are the dimensions for Rockmount Clothing?
33. What are the dimensions for Roar Clothing

Here is the Roar size chart.

34. What are the dimensions for the 191 Unlimited Shirts?

Here is the size chart for 191 Unlimited.

35. What are the shirt dimensions for English Laundry Clothing?

Here is the size chart for English Laundry and Fender Clothing.

36. What are the dimensions of the Fender fashion shirts?

Here is the size chart for English Laundry and Fender Clothing.

37. What materials are the Steady Clothing shirts and what are the chest dimensions?

Shirts are made of 100% Polyester, 50% Rayon & 50% Polyester, 35% Cotton & 65% Polyester, 100% Spectra Polyester, and are machine washablePlease read shirt instructions for best care!

These are an average, measurements may vary.

Steady size chart

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