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THESE POLICIES ONLY PERTAIN TO ITEMS ORDERED DIRECTLY FROM FLYCLOTHING.COM AND DO NOT PERTAIN TO ORDERS FROM OTHER 3RD PARTY SITES SUCH AS AMAZON, WALMART, WISH, EBAY, ETC.  PLEASE SEE THEIR RESPECTIVE RETURN POLICIES.

Shipping Policy

Our business hours are 10:00-5:00 PM (Arizona time), Monday - Friday. Orders placed over the weekend and holidays are processed the following week. Most orders are processed within 24 hours (Monday - Thursday) or according to the specific processing time listed below and are sent according to customer shipping preference. Sometimes orders may be delayed because we are out of stock, holidays or special events. We will try to notify you if this is the case. If you need something urgently, please call ahead to make sure we can process your order within the time needed.

Manufacturer Processing Times

Scully Leather - 1-2 days
Ely Cattleman - 1-2 days
Goodie - 1 day
Rockmount - 1-2 days
Rocky Boots - 5 days
Sandro - 1 - 2 days
Trendsi - 2-10 days (some items come from overseas)
Unik International - 2-3 days
Roper - 2-3 days
Tin Haul - 2-4 days
Stetson - 2-4 days
Ferrini - 2-3 days

What is your Return Policy?

Our Return Policy is very simple! No prior authorization is needed but the product you are returning or exchanging must be returned within 30 days of receiving the order or no refund or exchange will be granted. If you are returning an item(s), you will be refunded the price of the product and any taxes or fees minus freight charges. If you are exchanging an item, please return the item to us and write a note describing the new size or item you would prefer on your invoice. Once received, we will ship the requested item out and pay for return shipping to you. Items in the sale category are also considered clearance and are not eligible for return or exchange.

We maintain the right to inspect returned merchandise to determine whether replacement or adjustment is valid. Be sure to inspect your merchandise once received. We inspect each item before it leaves the warehouse. Please read shirt care instructions. We do not accept warn or washed items for return, i.e. Halloween costumes. If an item has any human, perfume or wash odor, a refund will not be granted. There will be a 10% restocking fee for items not in original condition. That includes items worn, washed, smelling of perfume or smoke, not folded in original packaging, etc.

When returning or exchanging an item, please state the following: date of purchase, reason for return, or new size (if applicable). All returns must be shipped prepaid, no C.O.D. will be accepted. Any goods returned after the noted Return Policy date will be refused and returned to you.

International Order Returns & Exchanges

On international exchanges, there is an additional shipping charge for returning the exchanged item. Please ask any questions regarding our products prior to ordering to avoid exchanging an item. We do not refund orders for lost or stolen packages. This is noted in our Terms & Conditions, which is agreed to upon placing an order.

Where do I send return or exchange merchandise?

As noted above, no prior authorization is required, but all returns must be postmarked within 15 days of shipment received to be accepted. Returns or exchanges received after 15 days will be returned to sender.

FLYCLOTHING, LLC
RETURNS/EXCHANGES
3324 E RAY RD #1715
HIGLEY, AZ 85236-4500

International Orders

We do ship to many countries including: Canada, Germany, Japan, United Kingdom, Ireland, France, Italy, Spain, Portugal, Norway, Sweden, Austria, Australia and others. We do not give quotes for international shipping through email. To determine your shipping cost, please place your products in the cart, checking out and input your address information. Rates are determined once all information has been entered. If you your country is not listed, we most likely do not ship there because of fraud.

On International orders, we have limited tracking ability. In some case, packages do not reach their destination because of International customs or unreliable mail service. We are not responsible for lost international packages and will not credit orders that have been lost internationally. Once a package has been lost in any certain country, we will remove that country from the "safe shipping list" and not ship again. When International packages are sent, we automatically email tracking information. This information verifies the package has been sent and should arrive within 5-10 business days. If the package has not been received in that time, please contact your local custom's office or postal carrier first and see if it is being held for any reason. We will not have any other information available to us. We do not refund orders for lost or stolen packages. This is noted in our Terms & Conditions, which is agreed to upon placing an order.

Priority Mail International - Priority Mail International can be any package up to 60 pounds (including less than 4 pounds), and it can be insured and tracked. If Priority Mail International shipment is lost (meaning the postal service says it was not delivered at all), we will issue you a site coupon for the value. We cannot be responsible for packages that are taken from the property. If a package is returned to us for an improper address, we will request that you pay the shipping costs to have it redelivered to you. If there was an error on the part of the post office, we will resolve the issue with them. You will receive a tracking number for these shipments via a email and can using the Custom's Tracking number to track the package via USPS.GOV website. We do not refund orders for lost or stolen packages. This is noted in our Terms & Conditions, which is agreed to upon placing an order.

Free Shipping Offer

All US orders over $75 are eligible for free shipping. Order anything on Flyclothing.com and spend $75 or more and you will have the option of free shipping. No coupon is needed. Simply checkout and choose the Free Shipping option. Orders will be shipped using our preferred method and delivery times will vary. If you need to have the order sooner, please choose another shipping method. All expedited shipping including UPS Overnight, 2nd Day and USPS Express mail shipping is extra and not included in this offer. We do not refund for free shipping. Free shipping option must be chosen at time of checkout.

What's the last date I can ship ground packages to reach customers all over the country (including Hawaii and Alaska) before Christmas?

Assuming the longest possible transit time, the latest pickup day for a pre-Christmas ground delivery is Friday, Dec. 16. Most packages, however, will arrive in fewer days and can be shipped a few days later. You can determine the transit time and the cost of any shipment with our Calculate Time and Cost Tool. Please remember that circumstances beyond UPS's control, such as severe weather, can delay deliveries.