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Frequently Asked Questions

Quick answers about shipping, returns, privacy and ordering at Flyclothing.com. Still need help? Call 480-422-7350 x 1 or use the contact form.

Orders & Shipping

How long until my order ships?

Most in-stock items are processed within 1–2 business days (Monday–Friday). Some brands take longer, and the processing time is listed on the product page. Direct-to-garment printed items can take up to 5 business days. Orders placed on weekends or holidays start processing the next business day.

What are your business hours?

Monday–Friday, 10:00 AM–5:00 PM Arizona time (MST). We are closed on most major U.S. holidays, including New Year's Day, MLK Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Eve, Thanksgiving Day, the day after Thanksgiving, Christmas Eve and Christmas Day.

Do some brands have longer processing times?

Yes. Processing times vary by brand: Scully Leather, Ely Cattleman and Rockmount are typically 1–2 days; Unik International, Roper and Ferrini 2–3 days; Tin Haul and Stetson 2–4 days; Rocky Boots about 5 days. Trendsi items ship separately and take longer (see below). Once your order ships, delivery time is set by the carrier.

What is different about Trendsi products?

Trendsi items ship separately from the rest of your order. U.S.-based Trendsi products take about 2–5 business days to process, and items that ship from overseas take about 5–8 business days. Overseas items carry a “Ship From Overseas” tag on the product page.

Do you offer free shipping?

Yes. Orders over $75 qualify for free standard shipping within the United States. Free shipping must be selected at checkout and can't be combined with other discounts (one discount per order). It doesn't include expedited methods like UPS Overnight, 2-Day or USPS Express. If an order is returned, the original outbound shipping cost is deducted from the refund.

I need my order fast. What should I do?

Choose a paid expedited shipping method at checkout. If you need an item by a specific date, email us before you order so we can confirm processing availability.

Do you ship internationally?

Yes, to many countries including Canada, the United Kingdom, Ireland, Germany, France, Italy, Spain, Portugal, Norway, Sweden, Austria, Japan and Australia. Shipping rates are calculated at checkout once you enter your address. We can't provide shipping quotes by email. If your country isn't offered at checkout, we don't currently ship there.

Who pays customs and import fees on international orders?

The customer. International customers are responsible for all customs duties, taxes, import fees and local postal handling charges.

What if my package says delivered but I can't find it?

Once the carrier marks a package as delivered, responsibility passes to the customer, and we can't refund or replace packages confirmed as delivered. If package security is a concern, choose a signature-required shipping option at checkout. For international orders, contact your local customs office or postal carrier first, since tracking can be limited once a package leaves the U.S.

Returns & Exchanges

What is your return policy?

U.S. orders can be returned within 30 days of the confirmed delivery date (based on carrier tracking) on most items. Trendsi returns must be requested within 7 days of receipt. Items must be unworn, unwashed, free of perfume, smoke, deodorant, makeup, pet hair or odors, and in original condition with tags attached. We inspect all returns before issuing a refund or exchange.

How do I start a return?

Go to flyclothing.com and click the profile icon, or visit the returns page. Enter the email used for your order and the 6-digit verification code we send you. Select your order, click “Request return,” choose the items, quantity and reason, then submit the request.

How do I exchange an item for a different size?

Return the original item with a note that includes your purchase date, order number and the new size or item you want. If approved, we ship the replacement at no additional cost (U.S. exchanges only).

Which items are final sale?

Final sale items can't be returned or exchanged: clearance or sale items, promotional or discounted items, custom items, international orders, Halloween and holiday items, costumes, bustiers, corsets, harnesses, women's panties, bikinis and underwear, men's underwear, cinchers and rompers. Select brands are also final sale, including Daisy Corsets, Roma Costume, Leg Avenue, Elegant Moments, J Valentine, Playboy, Shinesty, Wood Underwear, Allure and certain Trendsi items. These are final sale for hygiene and safety reasons.

Can I return or exchange an international order?

No. Because of cost and logistics, we don't accept returns or exchanges on international orders. Please ask us any questions before you order.

What if my item arrives damaged or defective?

Email customer service within 7 days of delivery with your order number, a description of the issue and clear photos of the defect. If approved, we'll send return instructions and cover return shipping for verified defective items.

Who pays for return shipping, and where do I send it?

Returns must be shipped prepaid unless we've told you otherwise (verified defective items are the exception). We don't accept C.O.D. shipments. Returns received after the 30-day window are refused and sent back. Ship to: Flyclothing, LLC, Returns / Exchanges, 3324 E Ray Rd #1715, Higley, AZ 85236-4500.

When will I get my refund?

Approved refunds cover the product price and applicable taxes, minus the original shipping charges. Refunds are processed within 3–7 business days after we inspect the return. Your bank or card issuer may need additional time to post the credit.

I bought from Amazon, Walmart or eBay. Can I return it to you?

Orders placed through third-party marketplaces follow that marketplace's return policy and must go through its customer service. Our return policy applies only to items bought directly from Flyclothing.com.

Privacy & Your Data

What personal information do you collect?

Contact details (name, addresses, phone, email), payment and transaction details, account information, what you view, add to your cart or buy, messages you send us, and device and usage information such as your IP address and browser.

How do you use my information?

To process payments, fulfill and ship orders, handle returns and exchanges, run your account, provide customer support, personalize your shopping experience, send marketing (email, text or postal mail), prevent fraud and comply with the law.

Who do you share my information with?

Shopify, which hosts our store, and vendors that help us run it (payment processing, shipping and fulfillment, analytics, customer support and cloud storage). We also work with marketing partners for advertising. We may disclose information when required by law or in a business transaction such as a merger.

Do you sell my information? How do I opt out of targeted ads?

Depending on where you live, you can opt out of the sale or sharing of your information for targeted advertising using our data sharing opt-out page. If your browser sends the Global Privacy Control signal, we treat it as an opt-out request for that device and browser.

How do I stop marketing emails?

Use the unsubscribe link in any promotional email. We may still send non-promotional messages about your account or orders.

How do I access, correct or delete my data?

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information. Call 480-422-7350 or via contact form and we'll respond as required by law. We may need to verify your identity first.

Do you collect information from children?

No. Our site isn't intended for children, and we don't knowingly collect personal information from anyone under the age of majority in their jurisdiction. Parents or guardians can contact us to request deletion.

Payments & Ordering

Do you accept orders from customers under 18?

You must be 18 or older, or have consent from a parent or legal guardian, to purchase from Flyclothing.com.

Can an order be canceled or refused?

We reserve the right to refuse or cancel any order, for example because of a pricing or inventory error, or suspected fraud or abuse. If we cancel an order, we'll contact you by email and refund your payment promptly. We also dispute fraudulent chargebacks with supporting documentation.

Contact Us

How do I reach customer service?

Call 480-422-7350 (option 1) or use contact form, Monday–Friday, 10:00 AM–5:00 PM Arizona time. Mail: Flyclothing, LLC, 3324 E Ray Rd #1715, Higley, AZ 85236-4500.

For full details, see our Shipping & Return Policy, Privacy Policy and Terms of Service.

 

30 Day Easy Returns

Simple return process. Simply return items within 30 days for full refund on most items.

Free shipping orders over $75*

Free domestic ground shipping available on orders over $75. US only.

100% Secured Checkout

Our store is certified Level 1 PCI DSS compliant. Registered US Small Business.

We are a registered small business

We are a registered US small business celebrating over 25 years in business.