Below are some of our commonly asked questions. If you have additional questions, please feel free to contact us via phone or through our contact form. Our hours of operation are 10-5 (MST).
If you do not see an "add to cart" button, the item is most likely sold out or discontinued and is only listed for product marketing purposes.
All of the women's shirts sold on Flyclothing.com are a junior cut. The sizing will vary from manufacturer but most items will be smaller because of the cut. If you have specific questions regarding a product size, please email us or message us through Live Chat during regular operating hours.
Flyclothing, LLC has been in business since 2000 and is based in Arizona. The business was started in 1996 in Redondo Beach, California after discovering some awesome rock and roll shirts made by Dragonfly in a window in Venice Beach, CA. A few shirts were purchased and the business was born!
We do not have a physical store, only warehouse and office. We do not offer customer order pick up at our warehouse.
Please see our store return & shipping policy here: https://www.flyclothing.com/pages/shipping-return-policy
GENERAL HAT CARE (To learn specifics about your hat, please visit the Hat Care tab on the product page)KEEPING YOUR HAT IN GOOD SHAPE Many of our hats come with a wire in the brim so you can shape the hat to match your style. With a little practice, you can reshape your hat brim easily.Western styles are generally worn with the brim turned up on the sides. Australian style hats look great with a dip in the front and the back.If the crown and brim get out of shape on a wool, straw or cloth hat, you can use steam from a teakettle to reshape it. Hold the hat in the steam and allow it to soften. You can then reshape your hat to its original shape and then let it cool down before wearing.*Always place a hat upside down on its crown if you do not have a hat rack for storage.Cloth Hats It’s best to spot clean all cloth hats with a damp cloth using cold water, or hand-wash in a sink if necessary. We recommend using plant-based soaps because regular detergents can be toxic for our waterways.Always let your hat dry naturally. If your hat gets out of shape, you can use steam from a tea kettle to reshape it. Hold the hat in the steam and allow it to soften. You can then reshape your hat to its original shape and then let it cool down before wearing.Another option to take out wrinkles on the brim is to place a clean rag or old T-shirt over the wrinkled area then iron the area.Straw Hats Straw hats can be spot-cleaned with a damp cloth. We recommend using plant-based soaps because regular detergents can be toxic to our waterways.Always let your hat dry naturally. If your hat gets out of shape, you can use steam from a tea kettle to reshape it. Hold the hat in the steam and allow it to soften. You can then reshape your hat to its original shape and then let it cool down before wearing. Always place a hat upside down on its crown if you do not have a hat rack for storage.Many of our straw hats come with a wire in the brim so you can shape the hat to match your style. With a little practice you can reshape your hat brim easily. Western styles are generally worn with the brim turned up on the sides and Australian style hats look great with a dip in the front and the back.Leather Hats Oily leather hats: If your hat is stained, a leather dressing can be applied to the outside of the hat. The leather dressing will darken the hat, mask the stain, and make the hat more waterproof. If you are just wanting to remove a small mark in the hat, sometimes rubbing the area firmly with your thumb can erase the mark. Also, you can try chalk that is a similar color to the hat. This can soak up an oil mark. Afterwards, rub the chalk off the hat.Suede Leather Hats A light-grade sandpaper or soft cleaning brush can be used to take out marks on suede hats. We have even used clear, soft erasers. Make sure the eraser is not colored, as this can leave a mark. There are also many non-toxic, waterproof sprays available to give your hat added protection from stains and rain.Wool Hats Using a lint brush or the adhesive side of tape will remove dust and dirt on wool hats. If your wool hat gets out of shape, you can use steam from a tea kettle to reshape it. Hold the hat in the steam and allow it to soften. You can then reshape your hat to its original shape and then let it cool down before wearing. Always place a hat upside down on its crown if you do not have a hat rack for storage.The Difference Between Crushable and Packable Many of our cloth hats are packable. Generally this is an unstructured hat or unblocked.This hat you can roll up and put in a bag and it will look fine after travel. We use the term “Crushable” for hats made from materials that can be accidentally crushed but not meant to be packed away for any amount of time. Most of our wool, leather and straw hats are crushable.
Yes, we do ship internationally. The list of countries we ship to can be accessed by using our shopping cart. If your country is not listed, we most likely do not ship to it. All international orders are shipped via USPS Priority mail or USPS Express. Packages usually arrive within 2 weeks of shipment. If you order from overseas, please be prepared to provide proof of your information. We may require a faxed copy of a photo id and the credit card issuing bank information. This is solely used for verify your identity and confirm information for valid shipping.
If you tracked your package and the USPS says it was delivered, than the postal service scanned the package at the time of delivery and left it at your location. If you live in an apartment complex, you may want to check with your office. If you didn't receive the package, you'll need to talk to your local post office and postal carrier with the tracking number we provided in our automatic email. They will have the best information regarding the package and delivery. We have no other information regarding the package other than the date we shipped and when the package was scanned and delivered by the post office. If you didnt receive the package even though it was reported as delivered by the post office, then you'll need to file a claim with the post office and your local police department. If the package is lost, we do not credit accounts where the postal service says the package was delivered without a police report.
Our Customer Service Representatives are available to speak with you: Monday through Friday 10:00 AM to 5:00 PM (Arizona Time). If we are unable to speak with you immediately, please leave a message on our voice mail system and we will attempt to contact you within 24 hours.
All orders placed and shipped in Arizona will have a 8.5% sales tax added. Orders placed and shipped outside Arizona do not require sales tax to be added.
We have a clearance category. Any item listed in this category is considered clearance regardless of pricing format. All items marked clearance are not eligible for discounts, returns or exchanges so please make sure of the item before purchasing.
The "CVV" number is the last three digits on the back of the card after the credit card number. This is used to ensure that the person using the card is the cardholder because this number is only printed on the credit card.
Thank you for the question...and take a deep breath. The newsletter coupon will be sent once the email is confirmed in the system, which could take several hours. You may want to also check your SPAM folder to make sure the offer didnt go there.
We currently do not offer wholesale. We used to maintain a wholesale list for sale but keeping it up became too cumbersome.
We currently do not offer a catalog. Our products often change and keeping up a catalog becomes cumbersome and expensive. The website acts as our current catalog of product offerings.
Many customers expect that the shipping speed that's listed next to a shipping rate is also the number of days it will for the order to arrive. However, most of our manufacturers have at least 24-48 hours of processing time before the order is shipped. The total time delivery is the processing time plus shipping speed. Most items are delivered within 3-7 days depending on method chosen.