THESE POLICIES ONLY PERTAIN TO ITEMS ORDERED DIRECTLY FROM FLYCLOTHING.COM AND DO NOT PERTAIN TO ORDERS FROM OTHER 3RD PARTY SITES SUCH AS AMAZON, WALMART, WISH, EBAY, ETC. PLEASE SEE THEIR RESPECTIVE RETURN POLICIES AND CONTACT US VIA THEIR CUSTOMER FORMS.
Shipping Policy
Our business hours are 10:00 AM - 5:00 PM (MST), Monday - Friday. Orders placed over the weekend are processed the following week. Most orders are processed within 24-48 hours (Monday - Thursday) and shipped within 1-2 days--except for direct-to-garment printed items, which may take 5 days to process. If you need something urgently, please call ahead to make sure we (or our manufacturer) can process your order within the time needed.
Trendsi Items (Items tagged with Trendsi)
Trendsi items have different turn around times and depends on if item is shipped from US or overseas. The ship times for Trendsi are below. If ordering from Trendsi, request for return must be made within 7 days of receipt. Once requested, we'll provide RA number and shipping address.
Standard Processing times:
USA products: 2 - 5 business days*
Overseas products: 5 - 8 business days*
Holiday Schedule
We are closed most major holidays including but not limited to:
New Year's Day (observed)
Martin Luther King Day
President's Day
Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving Eve
Thanksgiving Day
Day After Thanksgiving
Christmas Eve
Christmas Day
New Year's Day
What is your Return Policy?
Our Return Policy is quite simple! No prior authorization is needed but the product you are returning or exchanging must be returned within 30 days of receiving or no refund or exchange will be granted. If you are returning an item(s), you will be refunded the price of the product and any taxes or fees minus freight charges. If you used free shipping on the original order, our cost of shipping the item to you will be deducted from the original order value.
If you are exchanging an item, please return the item to us and write a note on your invoice describing the new size or item you would prefer. If you dont have your invoice, log in to your account and print. Once received, we will ship the requested item and pay for return shipping to you. Items in the clearance/sale category are not eligible for return or exchange. Please see above for Trendsi returns.
Items from Daily Corsets, Roma Costumes, J Valentine, Shinety or Wood Underwear are not returnable including: Bustiers, Corsets, Harnesses, Womens Panties, Womens Skirts, Cinchers, Rompers, Bikinis, Dresses, Tops and Womens Costumes, men's underwear etc. We will honor an exchange but items must be postmarked within 3 days of receipt.
We maintain the right to inspect returned merchandise to determine whether replacement or adjustment is valid. Be sure to inspect your merchandise once received. We inspect each item before it leaves the warehouse. Please read shirt care instructions. We do not accept warn or washed items for return, i.e. Halloween costumes. If an item has any human, perfume or wash odor, a refund will not be granted.
When returning or exchanging an item, please state the following: date of purchase, reason for return, or new size (if applicable). All returns must be shipped prepaid, no C.O.D. will be accepted. Any goods returned after the noted Return Policy date will be refused and returned to you.
Where do I send return or exchange merchandise?
As noted above, no prior authorization is required, but all returns must be postmarked within 30 days of shipment received to be accepted. Returns or exchanges received after 30 days will be returned to sender. If returning Trendsi items, please see above for return policy.
FLYCLOTHING LLC RETURN ADDRESS
FLYCLOTHING, LLC
RETURNS/EXCHANGES
3324 E RAY RD #1715
HIGLEY, AZ 85236-4500
International Order Returns & Exchanges
On international exchanges, there is an additional shipping charge for returning the exchanged item. Please ask any questions regarding our products prior to ordering to avoid exchanging an item. We do not refund orders for lost, stolen or damaged packages. This is noted in our Terms & Conditions, which is agreed to upon placing an order.
International Orders
We do ship to many countries including: Canada, Germany, Japan, United Kingdom, Ireland, France, Italy, Spain, Portugal, Norway, Sweden, Austria, Australia and others. We do not give quotes for international shipping through email. To determine your shipping cost, please place your products in the cart, checking out and input your address information. Rates are determined once all information has been entered. If you your country is not listed, we most likely do not ship there because of fraud.
On International orders, we have limited tracking ability. In some case, packages do not reach their destination because of International customs or unreliable mail service. We are not responsible for lost international packages and will not credit orders that have been lost internationally. Once a package has been lost in any certain country, we will remove that country from the "safe shipping list" and not ship again. When International packages are sent, we automatically email tracking information. This information verifies the package has been sent and should arrive within 5-10 business days. If the package has not been received in that time, please contact your local custom's office or postal carrier first and see if it is being held for any reason. We will not have any other information available to us. We do not refund orders for lost or stolen packages. This is noted in our Terms & Conditions, which is agreed to upon placing an order.
Free Shipping Offer
All US orders over $75 are eligible for free shipping. Order anything on Flyclothing.com and spend $75 or more and you will have the option of free shipping. No coupon is needed. Simply checkout and choose the Free Shipping option. If you use the spin wheel function and receive free shipping, item will also be shipped via our preferred method and delivery times will vary. If you need to have the order sooner, please choose another shipping method. All paid expedited shipping including UPS Overnight, 2nd Day and USPS Express mail shipping is extra and not included in this offer. We do not refund for free shipping. Free shipping option must be chosen at time of checkout.
Please also make sure to visit our Blog for latest shipping information.
